Please ensure that your returned jars are carefully packaged to prevent any damage/breakages.
Please note that while we will do our best to clean your used jars i.e. remove any soot marks and old wax, it may not be possible to remove all blemishes/scratches from used jars.
During the clean up process, we will remove the previous safety label, update the Batch No. and add a new safety label to the underside of the jar.
All jars will be returned gift wrapped as standard in our Kraft packaging.
If you are posting your used jar(s) to us, we will refund the cost of shipping to a max of £9 upon proof of receipt. We recommend carriers Royal Mail and Hermes (others are available) using a second class service for a reasonable price.
Thank you so much for choosing to reuse, reduce and recycle with us!