Sensory Philosophy Limited

Privacy and Cookie Policy

We are required to maintain a privacy and cookie policy. You may find this information below. Please rest assured that we take your privacy seriously.

For the purposes of applicable data protection laws, the data controller is Sensory Philosophy Limited, a company registered in England and Wales with company number 12322495 and having its registered office at Hillgrove House, Winbrook, Bewdley, Worcestershire, England, DY12 2BA

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

Customer Accounts

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)

  • Details about your orders (for example, your candle or diffuser fragrance or size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

Newsletters and Mailing Lists

We currently operate two mailing lists. Our newsletter you can opt in to on our main page. Our customer mailing list you can opt in to at checkout.

We currently envision sending emails on a monthly - quarterly frequency.

These emails may contain special offers, updates, information on new products and other material that we believe you may find interesting.

You can unsubscribe from Newsletter/mailing list emails at any time.

Order and Account Emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a Customer Account

  • Your Customer Account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Payment Processing

After you place an order on our website you will need to make payment for the goods you have ordered. In order to process your payment we use Stripe, a third party payment processor.

Your payment will be processed by Stripe, who collect, use and process your information, including payment information, in accordance with their privacy policies.

You can access their privacy policy via the following link: https://stripe.com/gb/privacy

Visitor Data

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (such as fragrance and size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Changes to Our Privacy Policy

Our Company keeps this privacy and cookie policy under regular review and places updates on this page. This privacy and cookie policy was last updated on 28th April 2020.

How To Contact Us

If you have any questions on Our Company’s privacy policy, cookie policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at : [email protected]

Write to us at : Hillgrove House, Winbrook, Bewdley, Worcestershire, England, DY12 2BA

How To Contact The Appropriate Authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office on 0303 123 1113.