Please ensure that your returned jars are carefully packaged to prevent any damage/breakages.
Please note that while we will do our best to clean your used jars i.e. remove any soot marks and old wax, it may not be possible to remove all blemishes/scratches from used jars.
During the clean up process, we will remove the previous safety label, update the Batch No. and add a new safety label to the underside of the jar.
All jars will be returned gift wrapped in tissue, in our Kraft packaging.
If you are posting your used jar(s) to us, we will refund the cost of shipping to a max of £9 upon proof of receipt. We recommend carriers Royal Mail and Hermes (others are available) using a second class service for a reasonable price.
Thank you so much for choosing to reuse, reduce and recycle with us!
All our candles and diffusers come neatly gift wrapped in natural kraft packaging which is reusable, and recyclable.
Tips for getting the best from your candle:
When lighting for the first time, allow the candle to burn for a minimum of two hours to ensure an even burn pool . We recommend you burn for no longer than 4 hours. We recommend you trim the wick to around 5mm in length between each burn to ensure optimal burning. This reduces any smoking from the wick (no-one wants a black soot mark on their wall).
All of our fragrance oils have been tested and are quality assured, complying with RIFM and IFRA standards. Keep candles away from children and pets. Do not leave a burning candle unattended. Glass may become hot when in use. More detailed safety information is available on request.